If your organization uses ITPro through the ProPortal, your account admin can assign specific learning modules to you with a due date. Here's what to expect when you receive an assignment.
How will I know I've been assigned a learning module?
If your admin has enabled email notifications, you'll receive an email from no-reply@itpro.tv with the subject line New ITPro assignment. The email will prompt you to log in and view your assignment.
Note: Not all admins enable email notifications. Even if you don't receive an email, check your Dashboard when you log in, as assignments will appear there regardless.
Where do I find my assignments after logging in?
Once logged in, you'll see a new section added to the side panel of your User Dashboard showing the assignment name, due date, and a progress bar.
Note: Assignments are automatically removed from your Dashboard 15 days after the assigned due date.
How do I launch and complete my assignment?
- Click the assignment title on your Dashboard to go to the assignment page.
- Review your overall progress bar and the list of assigned episodes.
- Click any episode to launch it. Assigned episodes are marked with a green watch icon next to the episode title. Hovering over the icon shows the due date.
- Once you complete an episode, the watch icon changes to a checkmark.
Does my prior viewing history count toward an assignment?
Yes. If you watched any part of the assigned content before the assignment was created, that viewing will automatically count toward your assignment progress. You won't have to re-watch anything.
What happens after the assignment due date passes?
- Viewing data after the due date will not count toward assignment progress.
- Individual episode activity is still tracked, but not against the assignment.
- If you need to capture post-due-date viewing under an assignment, your admin will need to create a new assignment with an extended due date.
Note: Assignment progress tracks through 11:59 PM PST on the due date.
Who do I contact with questions about my assignment?
- For technical issues, use the chat bubble at the bottom of the page.
- For questions about why you received the assignment or its goals, contact your ITPro account admin directly.