If an episode isn't marked as complete after you've finished watching, there are a few simple things to check. Most completion issues are tied to a feature setting or a brief sync delay.
How do I know if an episode is marked complete?
When an episode has been fully viewed, a green checkmark and the word Completed will appear next to the episode title in the course menu. Every episode in a course must show this checkmark before a certificate of completion can be generated.
Why isn't my episode marked as complete?
- Auto-Play or Skip Intros/Outros is enabled: These features can delay your progress from syncing. Our system needs a moment to register viewing history, and using these features back-to-back can cause a lag. Try turning off Auto-Play and Skip Intros/Outros temporarily and allowing each episode to complete naturally.
- The episode wasn't fully viewed: Make sure you've watched all the way through. Skipping ahead may prevent completion from registering.