The ProPortal is your administrative hub for managing your organization's ITPro subscription. This walkthrough covers the key sections of the portal and how to set up and activate your team.
What do these terms mean?
- Subscription: The total memberships available to your company.
- Seats: The number of memberships you can assign to users.
- User: A person assigned a seat on your subscription.
- Seat Admin: A person with ProPortal access who does not use a seat.
- Activate/Deactivate: The actions that give or remove a user's access to your subscription.
- Module: A curated collection of content built to be assigned.
- Assignment: A Module assigned to users or teams with a due date.
- Activity: A summary of user, team, or subscription-wide viewing history.
How do I access the ProPortal?
Go to https://proportal.itpro.tv/ and log in with your ITPro credentials. You can also access the ProPortal directly from your ITPro Dashboard by clicking the ProPortal button in the top-right corner.
What are the main sections of the ProPortal?
- Users: View and manage subscription memberships. Add or remove users, manage admin rights, and reset passwords.
- Teams: Group users by department or job role for easier assignment and reporting.
- Assignments: Build and manage learning plans for users and teams.
- Reports: Set up recurring activity reviews and download account data.
How do I invite a new user?
- From the Users page, click Invite.
- Choose the user's access type: ITPro Subscription (content access only), ProPortal Admin (management access only), or Both.
- Enter the user's first name, last name, email, and team (if applicable).
- Select the appropriate access level and click Invite.
The user will receive an email with a link to create their password. Once they've set their password, they're ready to start learning.
Note: Users cannot create their own accounts without an invitation from a Seat Admin. Be sure to invite your team members as soon as possible so they can get started. Password creation links are time-sensitive. If a user misses the link, direct them to the main login page to request a password reset.
How do I add ProPortal admin access to an existing user?
- Follow the invite steps above using the user's existing email.
- Select Give user ProPortal (admin) and click Invite.
- The user will need to log out and log back in for their updated access to take effect.
How do I manage an existing user's access?
Click the dropdown arrow next to any user's name to see available actions:
- Deactivate Subscription: Removes the user's access to the content platform.
- Remove Admin Rights: Removes ProPortal access without affecting their subscription seat.
- Reset Password: Sends a password reset email. Reset links expire after 15 minutes, so alert the user immediately to check their inbox and spam folder.
- Activate Subscription: Reactivates a previously deactivated user. Ensure you have enough seats available before reactivating.
How do I view an individual user's activity?
Click the Activity button next to any user's name to see a summary of their login history and episodes viewed. To download their full viewing history, click Download Activity to generate an Excel spreadsheet.
How do I download activity for my entire organization?
Navigate to the Assignments page and select from the four download options: Viewings, Assignments, Labs, or Logins. Each option immediately generates and downloads an Excel report.
Note: Having trouble with your ProPortal? Email ondemand.support@acilearning.com.